Do You Accept Returns?
Yes. Items may be returned for a full refund within 14 days of receipt on authenticity issues only. We only accept returns if the buyer has proved via verified authenticators that an item is not authentic. The SWAP Security Tag must be attached and intact to receive a full refund.
Please read the description and view the photos carefully, especially noting the size of the items and any flaws.
For a full refund including shipping both ways- we require written proof from respected authenticators such as caroldiva.com, bababedi.com, etc
How do I return an item?
Follow these steps:
• Send us an email explaining the reason of your return. Once we have agreed, then,
• Package your return. Package the return items securely, preferably using the original shipping box. Be sure to include all original packaging and enclosed materials including invoice, authenticity cards, and dustbags.
• Ship it to us. Ship your item using your preferred shipping carrier to: Swap, Laodikis 34, Glyfada, Athens 16674, Greece
Within 3-4 business days upon receipt of your returned merchandise, you will be issued a refund for the original sales price in the same form as the original payment method. Please note that this credit will not include any original shipping charges.
To facilitate returns, please keep in mind:
• Returns must be sent within the number of days specified in the product description/detail from the date of receipt In the original or similar, safe packaging;
• Merchandise that has been used, altered or damaged cannot not be accepted;
• Do not remove the security tag or any other tags attached to the item until you are certain you are keeping the item. If you attempt to remove the security tag it will void itself. Items without security tags or the original tags on the item will not be accepted for return;
• Return shipping is at your cost unless Customer Care issues to you a relevant written consent;
• An undelivered item will result in a 7% fee. Items that are returned due to an incorrect address on the purchase order will be charged a 3%. All fees will be deducted from any refund.
Return Shipping Procedure and Refunds
Call Customer Care at +302108941100
We will notify you via email once your return has been processed, usually within 3 to 4 business days of receipt.
If you paid by credit card, your refund will be placed on the card you originally used. If you paid by wire transfer, we can wire you the refund or send you a check.
Return Policy for Hermes Birkin and Kelly Handbags
Due to their exclusive and extremely valuable nature, we offer a 3 day return policy on all Hermes Birkin and Kelly handbags as well as most Chanel handbags
International Returns and Exchanges
On international orders, refunds will not include any customs or import duties, brokerage fees or taxes paid on shipments. Your refund is processed within 3 to 4 days once the returned item is received.